Robert Romano had plenty of service industry experience before getting into the moving and storage businesses. After graduating high school, he started his own limousine service. Then,he ran a florist for many years with his wife, Marie. He’s also worked at Sam’s Club as a meat cutter and learned a lot about the moving business, while employed as an estimator for a moving company. When that business closed in 1999, an opportunity arose when a prominent Pawtucket moving company announced it was for sale, and Romano wasted no time purchasing Coutu Brothers. While keeping the original name of the company, Romano operates it with employees that include members of his own family, such as his daughter Jerilyn, and his two sons, Robert Jr. and Michael.
Romano is what you call a hands-on CEO, the kind of owner that if you do not find him in his office, you are just as likely to find him operating a forklift in the warehouse. He has to wear many hats because he knows that superior customer service is what it takes to succeed. He understands that his clients are going through a stressful time. Moving is a major life change, and handling people’s property is a responsibility that he does not take lightly.
Coutu Brothers handles commercial moving, as well as residential moving, and the same care is taken in all jobs. Safe and efficient transport and relocation of personal belongings is the primary goal for Romano and his team, but quality service is the one thing that people always remember. That’s why at Coutu Moving and Storage, they always try to accommodate clients who call with an urgent need to get moved quickly, sometimes as fast as 24-hours from the time they call.
“If it’s possible, we’ll do it the same day,” said Romano. “We’ve done it before.”
In keeping with this service-first approach, Coutu Moving charges their regular rates on Saturdays.
“There won’t be any surprises or unexpected costs when you move with us,” Romano explained.
Being in the business so long, Romano came to realize that many of his clients had a need for storage rentals. When you can’t take everything with you on a move, an option to parting with items you treasure by selling them or giving them away is to store them safely and inexpensively.
When Romano decided to expand the moving business to include storage several years ago, he first acquired a much larger facility just a few blocks away at 2 Greco Lane in Warwick, and then he opened a second storage facility in Cranston, with 12,000 square feet of space.
“Our storage facilities make it easier for our clients who have both moving needs and storage needs,” Romano shared. “We can accommodate both needs right here, all under the same roof.”
The state-of-the-art storage units are all climate-controlled, and belongings are protected with 24/7 surveillance and motion detection technology in a12,000 square foot warehouse.
“Our storage facility was designed with security in mind,” Romano said. “And that includes protection from fire, theft, and damage.”
Storage units are available for the short or long term, whether it is for overnight use, or on a month-to-month basis, or even for five years.
Coutu Brothers Moving & Storage was ranked in the Top 25 “Fastest Growing Private Companies” from 2013 to 2023 by Providence Business News. With seven trucks on the road, they cover all of Rhode Island and Massachusetts, but also move clients all along the east coast and around the entire country.
They utilize a centralized booking system with web-based customer portals to make the moving process stress-free from the moment a move is booked. They are fully licensed, insured, and accredited by the Better Business Bureau with an A+ rating. All employees are fully experienced professional uniformed drivers & laborers, who have passed background checks and drug screens. They are also all members of the Rhode Island Trucking Association and The American Trucking Association in VA.