Workplace incivility is an insidious issue affecting countless organizations today. Defined by the Society for Human Resource Management (SHRM) as low-intensity deviant behavior with ambiguous intent to harm, it includes behaviors like rudeness, disrespect, and ignoring or demeaning colleagues. While these actions may seem minor, their cumulative effect can erode morale, stifle productivity, and contribute to a toxic work culture. To battle these negative behaviors, Make A Difference Consulting’s Organizational Excellence Through Brain-Based Leadership: the synergy of Neuroscience and Authentic Appreciation comes in. Their focus on Neuroleadership, Neuromanagement, and Authentic Appreciation, offers a comprehensive approach to tackling incivility at its root.
At Make A Difference Consulting, I believe that lasting solutions to workplace incivility must address behaviors and the brain-based mechanisms underlying them. Through our Neuroleadership approach, I help leaders and managers understand how stress, unconscious biases, and emotional triggers can lead to uncivil behaviors. Leaders trained in these principles can create respectful, empathetic environments, fostering a more civil and productive workplace.
Our Neuromanagement strategies focus on crafting policies and management techniques that proactively reduce incivility. I work with organizations to design clear communication protocols and conflict resolution systems, ensuring that there are guidelines in place for maintaining civility. Managers are trained to recognize early signs of uncivil behavior and take prompt action, addressing issues before they escalate.
What sets Make A Difference Consulting apart from other firms is our emphasis on Authentic Appreciation. Research shows that when employees feel genuinely valued, they are less likely to engage in negative behaviors, such as incivility. We guide organizations in building cultures where appreciation is part of daily interactions. By focusing on appreciation that goes beyond surface-level recognition, we help create environments where respect, kindness, and collaboration thrive.
Central to our work is The ASK principle: Ask, Seek, Knock. This methodology encourages open dialogue, mutual understanding, and proactive conflict resolution, all of which are essential for mitigating incivility. Through tailored workshops, leadership coaching, and organizational assessments, we offer long-term strategies to create workplace environments that prioritize mutual respect and positive relationships.
Make A Difference Consulting stands as an authority on addressing workplace incivility through organizational excellence through brain-based leadership, leveraging innovative brain science and management techniques. We empower organizations to cultivate a respectful culture, where every employee feels appreciated and engaged, ultimately, creating workplaces where people can thrive.
Ms. Alicia J Alexander, MSL Biography
Alicia J. Alexander, MSL, is the Founder of Make A Difference Consulting in Pawtucket, RI. As an Organizational Appreciation Expert and a Certified Facilitator of The 5 Languages of Appreciation In The Workplace, she is an authority on Neuroscience and Authentic Appreciation. Ms. Alexander is a published author on the topic of Organizational Development and Change in the collegiate journal of the International Society of Development and Change. She holds a Master of Science in Leadership from Grand Canyon University, and she is pursuing a Doctor of Education degree in Organizational Leadership with an emphasis on Organizational Development (qualitative research). Ms. Alexander resides with her family in Pawtucket, RI.
