Delta Auto Body is celebrating 46 years as an industry leader in the State of Rhode Island. Since 1977, our founder, Ed Pontarelli Sr., set the bar high, with his reputation for meticulous repair of high-end luxury cars. The first certified collision analyst in the State of Rhode Island, Ed Sr. was known for his larger-than-life personality and his attention to detail. His knowledge and craftsmanship grew Delta into one of Rhode Island’s preeminent auto body shops for all types of vehicles. For the past four decades, thousands of happy clients have brought their damaged vehicles in, and left with them in show-room condition.
Ed Pontarelli Sr. has since retired, but his high standards and commitment to quality remain at the heart of everything Delta does today. Delta Auto Body has never appeared on any insurance company’s “preferred” list, and they prefer to keep it that way. Major insurance companies have a slate of body shops, known as “preferred shops,” that they encourage you to use. This is because, in exchange for the referred business, these body shops promise to work with the insurance company and accept their estimates exactly as written. We at Delta feel strongly that this is not in the best interest of our consumer, the client, and it is the reason we refuse to work directly with any insurance companies. Many reputable shops may be on such lists, but it is not for us. Our only desire is to please our clients, and to do that, we refuse to cut corners.
While Delta remains committed to our long-standing philosophies and principles, we have also had exciting new developments within the company, including a recent change in leadership. Ed Pontarelli Jr. and his partner took over Delta two years ago, and brought with them many innovative opportunities and an eye for growth. First and foremost, Delta Auto Body has a new primary location at 1398 Park Avenue, Cranston. The new building is the former location of the old Ideal Auto Body. Delta’s telephone number remains the same, and our facility on Acorn Street in Providence is still open and available.
At Delta, we understand that getting into an accident is a stressful time for anyone. We recognize that customers now have a lot more on their to-do lists, in addition to their already busy schedules, and this can be an unexpected expense. Our friendly and accommodating office staff provides a unique level of personalized customer service to alleviate that stress. Our staff will take your daunting task and turn it into a seamless experience for you. When a customer walks through our front door, they are greeted with the smiling face of our bilingual receptionist who is happy to help navigate the repair process in English or Spanish. We remove all the hassle of arranging a tow, calling in your claim, dealing with insurance companies, and locating a rental. When needed, we are also happy to refer our customers to one of the trusted personal injury attorneys that we partner with.
One of our most exciting additions brought in by the new generation is Delta Rentals. Beginning with just a handful of cars, the Delta Rentals’ fleet has now grown, exponentially. There are several advantages to offering our own fleet of rental cars, as opposed to utilizing a third-party vendor. These advantages include control of costs, control of total rental days allowed, increased flexibility, and a streamlined process for the client, as the pick-up and drop-off location is right here at the body shop. Rhode Island law states that a body shop consumer has the right to obtain a rental comparable to their own vehicle. To satisfy a variety of clients’ needs, Delta Rentals currently boasts a variety of sedans, SUVs, pickup trucks, and luxury vehicles – and the fleet continues to grow!
With new leadership comes a new vision for Delta’s future. We are gradually establishing an all-inclusive vehicle center where just one phone call leads to assistance with auto body damage, tows, mechanical repairs, rental cars, and even vehicle sales. We want Delta to be the only number you need to know, whether you’re looking for an oil change, a tune-up, collision repair, or a whole new vehicle. We are actively working toward this goal, and we are almost there!
We recognize that you have many options in the industry, and we appreciate your choosing Delta. Our hardworking team always puts the customer first and refuses to settle for a final product that is anything short of perfect. Our client relationships are the most important to us, and we value the connections we have made with those in our community, over the years. Delta would not be what it is today, if it wasn’t for you trusting us with the care of your vehicles. With the second generation taking over to ensure a continued legacy of success, we look forward to exceeding your expectations for the next four decades!
