The last few years have afforded home and property owners a rare chance to rethink their interior and exterior designs. Out with the old, tired, and dated materials and in with new, fresh, and colorful ideas! Many considered the possibility of changing their window coverings to not only improve their rooms’ appeal, customers also find that the great insulation value of many window treatments save them money that they were just throwing out the window.
Many of these home and business owners turned to American Blind Wholesale Outlet in North Providence, a longstanding business which prides itself on offering the widest selection of custom blinds, shades and shutters in the area in addition to unparalleled customer service.
Owner Francis Clark said the latter commitment is the foundation of their company. For several decades, the staff have made window coverings their “mission” and, in doing so, have built enduring relationships and loyalty with an ever-growing customer base.
“When you contact us, you will speak with an actual person instead of an automated operator. Our staff have been with us for a long time ~ twenty years on average. That starts with a six-month training course for new employees to understand the industry and our way of doing things. We don’t just say we offer great customer service, we prove it every day by going above and beyond what customers expect,” Clark said. “We preach Customer Service, Customer Service, Customer Service”…..”you cannot buy customer service at a big box store, you cannot buy customer service online….. At American Blind customer service is FREE!
American Blind Wholesales Outlet, located at 360 Sunset Avenue, has been in North Providence for 23 years. Prior to this location, the company spent more than a decade in Smithfield. Clark, who graduated from Bryant with a degree in business, went into the industry because “it was something different” from the financial and other similar disciplines that recruited him. From there, he worked at Manufacturing Blinds in the mid-1990s. He purchased that company from the prior owner and set out on his professional journey.
One aspect about American Blind that sets this company apart from its competitors is that they not only sell to other companies selling their products, they also sell directly to the consumer. This has made a big difference and has translated into passing on the savings to his customers. Also helping is Clark’s ability to choose quality products based on his own experience.
Another winning move was when American Blind secured a tractor trailer to make weekly trips from their manufacturing plant in Philadelphia to Rhode Island. That move cut the turnaround time for orders to roughly three to four weeks cutting the normal delivery time in half, Clark understands now especially how important the truck has been in the last year.
“There have been so many issues with the lack of drivers and the supply chain constantly breaking down,” said Clark. “Having our own trailer at our disposal has enabled our customers to get their orders in a timely fashion and without too many hands touching the items.”
American Blind doesn’t use shipping companies, couriers, or other methods because that provides more opportunities for breakage, he said. The truck leaves Philly and arrives in North Providence where the employees directly unload the trailer. Fewer people handling the merchandise means fewer accidents.
People often have strong ideas about what they want for blinds, however, they may lack the technical expertise to handle such a project. Clark said he understands. “Most people are not blind experts; WE ARE. We can come in and make recommendations, take the measurements and do the installation at no additional charge. From start to finish, American Blinds has you covered! Their motto is: “Everything should be this easy”.
To begin, one of American Blinds designers, Linda Arruda or Coreen Pollino will come out to your home or business to measure your windows for a perfect fit and to help you design the perfect style. Our designers have many years of experience and product knowledge in all aspects of custom window treatments.
Once your order has been fulfilled, their expert installation staff, headed by master installer Ryan Clark, will come back to your home to install your new window treatments professionally. All you have to do is to enjoy them! Ryan is also our motorization expert, motorized blinds today no longer need wiring, they recharge just like a cell phone, but only need to be charged once per year.
Their office manager, Julie Capaldo, is always here for your needs. Whether you have product questions, are setting up a measurement consultation or coordinating the installation of your blinds, you are in great hands with Julie. At American Blind, a dedicated staff will always be there for you; they actually think of everyone as family.
American Blind also has a dedicated service department with technicians who will come to a customer’s residence for blind repairs or to pick up blinds to be repaired. This is different from other places that will simply sell you a blind and after that you’re on your own. “We are all about customer service ~ our ultimate goal is for our customers to become repeat customers,” Clark said.
Customers not only rely on this top-notch service, they also rely on American Blinds top-shelf materials. American Blinds carries only the top brands in the window covering industry including Hunter Douglas, Worldwide Window Fashions, Graber, Norman Shutters and many more.
Customers will never find subpar or flimsy materials that other well-known outlets may use and then pass off as “quality” materials. Since many people don’t know or understand the difference, those facilities can often “pawn off” their blinds. They also may not have the knowledge of whether a blind is worth investing in or going to need to be replaced in short order.
Clark assures his customers that they are “in this for the long haul. We aren’t here to sell customers an inferior product and go on to the next sale.”
For more detail about American Blind Wholesale Outlet, including scheduling an appointment, please contact them at 401-351-5959 during normal business hours. More details may also be found by visiting their website at www.americanblindwholesaleoutlet.com.
